Why More Customers Expect Digital and Contactless Receipts

Think about the last paper receipt you received. Where did it go? Maybe it stayed in your pocket for a while, ended up on the car floor, or got tossed into the trash almost immediately. Paper receipts are fragile, fade quickly, and can easily tear. Within a few days, they’re often impossible to read or completely useless. Despite this, many businesses continue printing them automatically, day after day, more out of habit than necessity.

Meanwhile, customers are managing almost everything digitally through their phones. From bank statements to order confirmations and appointment reminders, people expect information to arrive electronically. When a business hands over a thermal paper slip that smudges at the slightest touch, it feels outdated and inconvenient. That gap between how people want to manage their information and the experience they get is becoming more noticeable—and it’s why customers are increasingly looking for digital alternatives.

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